Hold Policy

For customers who request to pickup their order in-store:

ONLINE & EMAIL ORDERS HOLD POLICY

Customers are now required to give an estimated pickup date once an order is placed. You can leave this information in the notes section when making your order.
We will only be able to hold your order inside our store for up to 30 days, starting at the time of purchase. Once the allotted time has passed, your order will be canceled and items will be restocked.
If you do not pick up your order by the provided date, we will begin the one month hold at that time and you will receive an email reminder.
For special orders and reservations, the 30 days will begin from the date we have contacted you about your item(s) arrival. For incomplete orders (i.e. orders that are still waiting for other items to arrive), the 30-day holding policy begins once all the items in your order have arrived.
If you are unable to pick up your order locally, you may request for us to ship out your order. We will invoice you for the shipping costs via Paypal. You may also request to cancel your order, but may be subject to restrictions on placing future orders or blacklisting. A 5% restocking fee will be charged for all canceled orders.

IN-STORE ORDERS HOLD POLICY

Our holding policy also applies to customers who place special orders or reservations in-store. Once 30 days has passed, the outstanding order will be canceled and customers may be subject to prepayment, restriction, and/or blacklisting for future orders.

Price adjustments do not apply to items we are currently holding. 

For online customers that require shipping:

"UNCLAIMED" or "UNDELIVERABLE" ORDERS

You will be contacted immediately upon the return of your unclaimed/undeliverable package. At this time, you may request to have your order reshipped or to be shipped to a different address, but will be required to pay additional shipping costs.

You must respond to us within 7 days or your order will be cancelled. A 5% restocking fee will be deducted from your refund and your account may be subject to suspension.

ORDERS THAT REQUIRE MANUAL SHIPPING INVOICES

You will be sent a Paypal invoice for the shipping costs of your order once your items have been prepared for shipping.

As stated on the Paypal invoice, the payment must be paid within 7 days from the date we sent your invoice or your order will be cancelled. A 5% restocking fee will be deducted from your refund and your account may be subject to certain ordering restrictions.

*Rules subject to change for all policies.