For customers who request to pickup their order in-store:
ONLINE & EMAIL ORDERS HOLD POLICY
IN-STORE ORDERS HOLD POLICY
Our holding policy also applies to customers who place special orders or reservations in-store. Orders are available for pick up at our physical location:
1746 Post Street 2F, San Francisco, California, US, 94115
Once 30 days has passed, the outstanding order will be canceled and customers may be subject to prepayment, restriction, and/or blacklisting for future orders.
Price adjustments do not apply to items we are currently holding.
For online customers that require shipping:
"UNCLAIMED" or "UNDELIVERABLE" ORDERS
You will be contacted immediately upon the return of your unclaimed/undeliverable package. At this time, you may request to have your order reshipped or to be shipped to a different address, but will be required to pay additional shipping costs.
You must respond to us within 7 days or your order will be cancelled. A 5% restocking fee will be deducted from your refund and your account may be subject to suspension.
ORDERS THAT REQUIRE MANUAL SHIPPING INVOICES
You will be sent a Paypal invoice for the shipping costs of your order once your items have been prepared for shipping.
As stated on the Paypal invoice, the payment must be paid within 7 days from the date we sent your invoice or your order will be cancelled. A 5% restocking fee will be deducted from your refund and your account may be subject to certain ordering restrictions.
*Rules subject to change for all policies.