For customers who request to pickup their order in-store:
ONLINE & EMAIL ORDERS HOLD POLICY
We request customers to now provide an estimated pickup date once an order is placed. You can leave this information in the notes section when making your order.
If a date is not provided, we will only be able to hold your order inside our store for up to 30 days, starting at the time of purchase. Once the allotted time has passed, your order will be canceled and items will be restocked.
For special orders and reservations, the 30 days will begin from the date we have contacted you about your item(s) arrival. For incomplete orders (i.e. orders that are still waiting for other items to arrive), the 30-day holding policy begins once all the items in your order have arrived.
If you are unable to pick up your order locally, you may request for us to ship out your order. We will invoice you for the shipping costs via Paypal. You may also request to cancel your order, but may be subject to restrictions on placing future orders or blacklisting. A 5% restocking fee will be charged for all canceled orders.
We will notify customers 7 days prior to the end of their hold date regarding their order.
IN-STORE ORDERS HOLD POLICY
Our holding policy above also applies to customers who place special orders or reservations in-store. Orders are available for pick up at our physical location:
1746 Post Street 2F, San Francisco, California, US, 94115
Once 30 days has passed, the outstanding order will be canceled and customers may be subject to prepayment, restriction, and/or blacklisting for future orders.
Price adjustments do not apply to items we are currently holding.
For online customers that require shipping:
We are unable to hold items for orders that consist of in-store items and reservation items. As stated in our updated reservation policy, orders of this kind will be cancelled and refunded. Please place orders consisting of solely in-store items, or solely reservation items.
As stated in our free shipping policy
, we cannot combine multiple orders to qualify for free shipping. We will manually invoice you for shipping if a shipping quote was not provided when placing your order. Please read "Orders That Require Manual Shipping Invoices
Please be aware that the "San Francisco - Local Pickup " shipping option are for orders that will be physically picked up from our San Francisco store. For more information about in-store pickups, please read the "Online & Email Orders Hold Policy" above.
"UNCLAIMED" or "UNDELIVERABLE" ORDERS
You will be contacted immediately upon the return of your unclaimed/undeliverable package. At this time, you may request to have your order reshipped or to be shipped to a different address, but will be required to pay additional shipping costs. Orders that qualified for free domestic shipping are also subject to this rule as free shipping only applies to the first initial shipment of your order.
You must respond to us within 7 days or your order will be cancelled. A 5% restocking fee will be deducted from your refund and your account may be subject to suspension.
ORDERS THAT REQUIRE MANUAL SHIPPING INVOICES
You will be sent a Paypal invoice for the shipping costs of your order once your items have been prepared for shipping.
As stated on the Paypal invoice, the payment must be paid within 7 days from the date we sent your invoice or your order will be cancelled. A 5% restocking fee will be deducted from your refund and your account may be subject to certain ordering restrictions.
*Rules subject to change for all policies.